Privacy Policy

This Privacy Policy explains what information is used when you play the mobile game Giant Hole (the "Service"), why, who receives it and the choices you have. QUANTUM IX UNITED INC. ("we", "us") is responsible for the Service. The Service is free to play and shows ads. Optional in-app purchases (consumable items only) are offered in versions that include them.

You do not need to sign up to play, and we do not ask for your name, e-mail address or phone number. There are no user accounts and no game server: your progress stays on your device.

1. Information used by the Service

• Game data on your device — your stages, coins, collection, upgrades, settings (such as language, sound, vibration and reminders) and your acceptance of these documents are stored only on your device. We do not receive it.
• Advertising data — in versions with ads, the Service uses Google AdMob for rewarded ads and for ads shown between rounds. When an ad is requested, Google receives your device's advertising identifier (on iPhone only if you allow tracking), IP address and the approximate location derived from it, device and app information, and how you interact with ads.
• Purchases (versions with in-app purchases) — payment is handled by Google Play or the Apple App Store. The app receives the product and a transaction identifier from the store on your device to deliver the item. We never receive your card or payment details.
• Reminders (optional) — the app can schedule local notifications on your device, for example when a daily reward is ready. The app asks for permission once, after you clear your first stage. Notifications are created and shown by your device; there is no push server, and we do not receive your choice or any token. You can turn them off in the game's Settings or in your device settings.
• Technical data — the game engine from Unity Technologies receives basic technical information (such as an installation identifier, device model and app version) to work properly.
• E-mails you send us — if you contact support, we receive your e-mail address and what you write.

2. Why we use it

• to run the Service on your device — necessary to provide the Service you asked for;
• to show ads that keep the game free, and to measure ads and prevent ad fraud — our legitimate interest, or your consent where the law requires it (see section 3);
• to deliver purchased items (versions with in-app purchases);
• to send the reminders you allowed;
• to answer your requests and comply with the law.

3. Advertising and your choices

• EEA, UK and Switzerland — before personalised ads are shown, the Service asks for your consent through Google's consent form. You can change your choice at any time with the Ad privacy settings button in the game's Settings. This button appears only in regions where the law requires it.
• United States — in states with privacy laws (for example California), using ad data for personalised ads can count as "selling" or "sharing" personal information. You can opt out at any time with the device controls below: choose "Ask App Not to Track" on iPhone, or delete your advertising ID on Android. After that you will see only non-personalised ads.
• iPhone and iPad — the Service asks for permission through Apple's App Tracking Transparency before any tracking. If you choose "Ask App Not to Track", your advertising identifier is not used and only non-personalised ads are requested. You can change this in iOS Settings → Privacy & Security → Tracking.
• Android — you can delete or reset your advertising ID in your device settings (usually Settings → Google → Ads or Settings → Privacy → Ads).

Non-personalised ads are still based on context such as the app and your approximate location, and Google still uses some data to measure ads and prevent fraud. Learn more in How Google uses information from sites or apps that use its services.

4. Who receives information

We do not sell your personal information for money and we do not share it with data brokers. Information goes only to these providers, each for the purpose listed:

We may also disclose information if the law requires it, or to protect the rights and safety of our users or of us.

5. International transfers

The providers above may process information outside your country, including in the United States. The information is transferred over the internet when you use the Service. Where required (for example for users in the EEA and the UK), the transfer relies on the safeguards the provider uses, such as standard contractual clauses or an adequacy decision. Users in Korea: the items, recipients, countries and purposes of overseas transfers are listed in section 4, and retention periods in section 6; you may refuse personalised advertising as described in section 3.

6. How long information is kept

• Game data on your device — until you delete the app or clear its data.
• Advertising and technical data — kept by Google and Unity under their own retention policies.
• E-mails you send us — as long as needed to answer you and meet legal obligations.

7. Children

The Service is for a general audience and is not directed to children under 13 (or the higher age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact support-gh@lfbe.io and we will delete it.

8. Your rights and deleting your data

Depending on where you live (for example in the EEA, the UK, Korea or US states such as California) you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict its use, to opt out of personalised ads, and to withdraw consent. We will not treat you differently for using these rights.

• Data on your device — uninstalling the Service or clearing its app data deletes your progress. We cannot restore it, and progress cannot be moved to another device.
• We keep no game records on our servers, so there is nothing to delete on our side. See the data deletion page for the steps.
• Ad choices can be changed at any time as described in section 3; reminders can be turned off as described in section 1.
• For any other request, e-mail support-gh@lfbe.io. We reply within 30 days.

You also have the right to complain to a data protection authority — for example your local authority in the EEA, the UK Information Commissioner's Office, or the Personal Information Protection Commission in Korea.

9. Security

The providers listed above protect the information they receive under their own security practices. No service is completely secure, but we work to protect your information.

10. Changes

We may update this policy, for example when we add new features. We will change the date above and, for important changes, tell you in the Service.

Contact

QUANTUM IX UNITED INC. — privacy contact: support-gh@lfbe.io